How COVID-19 Changed the Security and Investigations Industry

The COVID-19 pandemic had a profound impact on nearly every industry, and security and private investigations were no exception. As businesses, law enforcement, and private investigators adapted to new challenges, the demand for innovative security solutions, remote surveillance, and compliance monitoring surged. From shifts in investigative techniques to an increased reliance on technology, the security and investigations industry underwent a transformation that continues to shape its future.

1. The Surge in Security Demands

With lockdowns, business closures, and social distancing mandates, security became a top priority for companies and individuals alike. The pandemic led to an increase in:

• Retail and Business Security: With businesses closing or operating at reduced capacity, protecting vacant properties from theft and vandalism became critical.

• Workplace Health and Safety Compliance: Organizations required security personnel to enforce mask mandates, capacity limits, and temperature screenings.

• Fraud Prevention: The rise of unemployment fraud, identity theft, and pandemic-related scams prompted the need for thorough investigations.

• Supply Chain and Logistics Security: The surge in e-commerce increased the need for securing warehouses and delivery networks against theft and fraud.

2. The Rise of Remote Investigations

Social distancing measures forced investigators to adopt new methods for conducting surveillance, background checks, and interviews. Remote investigative techniques became more prevalent, including:

• Digital Surveillance: The use of drones, CCTV footage, and online tracking tools increased.

• Virtual Interviews & Depositions: Investigators and legal professionals turned to video conferencing for witness interviews and case evaluations.

• Cyber Investigations: With more people working remotely, cyber-related fraud and digital investigations became a major focus.

3. Technological Advancements in Security & Investigations

The pandemic accelerated the adoption of security technology, leading to more advanced surveillance and investigative tools, such as:

• Artificial Intelligence & Predictive Analytics: AI-driven security systems helped businesses analyze risks and detect fraud faster.

• Contactless Access Control: Biometric and mobile-based security solutions replaced traditional keycards and manual check-ins.

• Enhanced Surveillance Systems: Smart cameras and real-time monitoring improved efficiency in detecting suspicious activity.

4. The Impact on Physical Security & Private Protection Services

Security personnel faced new challenges, including:

• Enforcing Public Health Mandates: Security guards were tasked with ensuring compliance with mask mandates and social distancing in businesses and public spaces.

• Event Security Adjustments: Concerts, political events, and public gatherings required stricter protocols, from temperature screenings to crowd control.

• Personal Security Services: The increase in social unrest and uncertainty led to a higher demand for private security services for executives and high-net-worth individuals.

5. Legal & Compliance Changes in Investigations

The legal landscape shifted as COVID-19 policies affected investigative procedures. Key changes included:

• Privacy & Data Protection: Increased monitoring raised concerns over digital privacy and ethical surveillance.

• Employment Investigations: Remote work led to new workplace misconduct cases, requiring different investigative approaches.

• Insurance & Fraud Claims: The surge in fraudulent claims—ranging from fake COVID-19 diagnoses to staged workplace injuries—required heightened investigative scrutiny.

6. Long-Term Effects on the Industry

Even as the world recovers, many of the changes brought by COVID-19 remain permanent fixtures in the security and investigations industry:

• Hybrid Investigative Methods: A mix of in-person and remote investigations is now standard practice.

• Greater Reliance on Technology: The use of AI, cyber forensics, and automation continues to expand.

• Increased Focus on Risk Management: Businesses and security firms prioritize proactive security planning over reactive responses.

Final Thoughts: The New Era of Security & Investigations

The pandemic reshaped the security and investigations industry in unprecedented ways, pushing firms to innovate and adapt to a rapidly changing landscape. Burden of Proof Investigations & Security Services remains committed to staying ahead of industry shifts, utilizing the latest technology and investigative strategies to provide comprehensive security solutions. Whether it’s fraud prevention, corporate security, or private investigations, we’re here to help clients navigate the evolving world of security with confidence.

For more information on our services, contact us today to discuss how we can help protect your business, assets, and reputation.